Terms of Service

1. Agreement and eligibility

These terms form an agreement between the customer and the Revaru legal entity identified in the applicable order form, subscription, or invoice. You must have authority to accept them for the business you represent. Revaru is a business service and is not offered for personal or household use.

2. The service

Revaru provides tools for returns, exchanges, policies, labels, receiving, refunds, communications, analytics, and connected workflows. Features depend on the selected plan, market, and configured integrations. We may improve or change the service while preserving its material purpose.

3. Accounts and acceptable use

You are responsible for authorised users, accurate account information, and protecting login credentials.

You must not:

• Use Revaru unlawfully, fraudulently, or to infringe another person’s rights.
• Attempt to bypass access controls, plan limits, security, or rate limits.
• Interfere with the service, introduce malicious code, or probe systems without permission.
• Upload data you are not authorised to process or instruct Revaru to process.
• Resell or copy the service except where an agreement expressly permits it.

4. Plans, trials, and payment

Plan limits and prices are shown during purchase or in an order form. Trials automatically end after the stated trial period unless converted to a paid plan. Paid subscriptions renew for the selected billing interval until cancelled. Taxes may apply. Stripe or another identified payment provider processes payment details under its own terms.

5. Customer data and privacy

You retain rights in data you provide to Revaru. You grant Revaru the limited rights needed to host, process, transmit, and secure that data to provide the service. You are responsible for your instructions, return policies, customer notices, and lawful basis for customer data.

Our Privacy Policy explains how Revaru handles personal data in its own controller role.

6. Integrations

Third-party commerce, carrier, payment, and communication services remain governed by their own terms. Their availability or behaviour may change independently of Revaru. You are responsible for maintaining valid third-party accounts and permissions.

7. Availability and support

We work to keep Revaru reliable and secure, but do not promise uninterrupted or error-free operation unless a signed service-level agreement says otherwise. Planned maintenance, emergencies, internet failures, and third-party services can affect availability.

8. Suspension and termination

You may cancel according to your subscription or order form. We may suspend access to protect the service, prevent unlawful use, address non-payment, or respond to a material breach. On termination, access ends and data is handled according to the agreement, our retention obligations, and applicable law.

9. Liability and governing law

To the extent permitted by law, neither party is liable for indirect or consequential loss. Any specific liability cap, warranty, governing law, and dispute forum stated in an order form or negotiated agreement controls. Otherwise, Swedish law applies and disputes are subject to the courts of Sweden.